At HousePhysio, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Medical history, health-related information, and treatment details
• Payment and billing information
• Website usage data (cookies, IP address, browsing behavior)

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide physiotherapy treatment and personalised care plans
• Process payments and issue invoices
• Communicate important updates, appointment reminders, and service information
• Comply with legal and regulatory obligations

We only collect information necessary to provide you with the best possible care and service.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

4. Sharing of Information

• We do not sell, rent, or share your personal information with third parties for marketing purposes.
• We may share information with healthcare professionals only when necessary for your treatment or when required by law.

5. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request the deletion of your personal data, where applicable
• Withdraw consent at any time (where consent is the basis of processing)

To exercise any of these rights, please contact us directly.

6. Cookies and Website Usage

Our website may use cookies to improve your browsing experience. Cookies help us understand how you interact with our website and allow us to offer a better service.

You can choose to disable cookies through your browser settings at any time.